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FAQ

Frequently Ask Questions :

Always check with Customs before buying tobacco on-line.

Before making a purchase please make sure you are from a country or a state where

purchasing tobacco online is not PROHIBITED by local laws.

When will our order be processed?

You order will be processed after we receive your payment confirmation which usually takes 1-2 days, within Sunday - Friday with exception on Indonesian Public Holiday. We will send a notification with your tracking number.

How you do send our order?

We deliver our order through POS INDONESIA, which is the only one service avaiable for sending tobacco products.

Can we track our order?

Package can be tracked through your tracking number in confirmation email we sent. Click there to check your order. Note that the tracking site is updated once daily.

How long is the delivery time?

Delivery time:
1 week to 3 weeks, depend on your home country.

Is there maximum order?

We recommend our customers to check their custom as some countries apply maximum online tobacco purchase. You might want to break your purchase into one cartoon per purchase.

Why haven't I received my package after 3 weeks?

After 3 weeks of shipment if you still have not received your order, please contact us. We will follow up to find your package. Should the package lost in shipping which is very rare, we will re-ship your order.

Do I have to pay tax for my package?

Some countries apply tax for cigarettes. You should check this with your Customs before making a purchase. Your objection for paying tax will cause Customs to detain the package or destroy it, we will not refund your money for this.

What if the brand of cigarettes I am interested in is not listed as one of the options?

The items we offer so far are the most favorite ones. If you are interested in certain kretek cigarettes manufactured in Indonesia, please email us and we will look into supplying your requested brand.

Is selling cigarettes online and shipping the cigarettes through international mail legal?

It is legal within the conditions of the international postal regulations and standards, which we fully comply by.

Will you sell any other products beside cigarettes?

Yes, we plan to sell another products like coffee and tea as Indonesia produces some of best coffee an tea in the world. You could also send us an email suggesting what products you would like to buy from us.

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